service center claims

Service Center > Claims

When it comes time to file an insurance claim, know that we are here for you. With answers. With solutions. With the fastest service possible.

By phone: 1-800-929-0870
By fax: 330-659-8909

In Hawaii or Alaska:
By phone: 808-536-3366 or 1-800-316-9167
By fax: 808-536-2467

For serious claims:
If your claim involves significant property damage, bodily injury or environmental cleanup and requiring on scene investigation, please call 1-800-929-0870. If you experience technical difficulty reaching us after hours, please dial 678-301-2316 to report a serious claim.

For captive customers:
Call 1-866-294-8264 or fax 1-330-659-8909 (routine claims only)

You can also report a claim online by going here. Login access required. Excludes Hawaii and Alaska.